Question 1

Will I need a skin test?

Accepted Answer

A patch test is required for all clients! If it has been more than 6 months since your last hair colour application, whether it was done with us or at another salon, you must come in for a skin test at least 48 hours prior to your scheduled colour appointment.

We understand that scheduling a skin test might be inconvenient, but your health and well-being are our top priority. While rare, reactions to hair colour can occur, and we aim to make the process as efficient as possible for you.

Rest assured, we'll have you in and out in no time! For more information, please contact the salon.

Question 2

What happens if I am running late for my appointment?

Accepted Answer

If you anticipate being late, kindly inform us at your earliest convenience. While we strive to accommodate your appointment, delays beyond 10 minutes may make it challenging for the stylist to complete the entire service without affecting subsequent appointments. In such cases, we may need to adjust or shorten your service or explore alternative suitable time slots to accommodate you.

Question 3

Do you take a deposit when an appointment is booked?

Accepted Answer

We do take a 50% deposit for colour services and Keratin treatments at time of booking. This is not a reflection on your loyalty, it is simply a salon policy that we have had to implement due to the rise in cancellations.

Rest assured you are not paying anything extra; you are simply paying a portion of your service, which means you get to split your bill and you’ll pay the remainder in salon on the day of your appointment.

Question 4

What is your cancellation policy?

Accepted Answer

Nude operates a 48-hour cancellation policy. We kindly request a minimum of 48 hours’ notice for any appointment changes or cancellations. Cancellations made with less than 48 hours’ notice will incur a 100% charge.

To assist you, we’ll send a text reminder 48 hours prior to your appointment, allowing ample time to reschedule if necessary and avoid any applicable fees.

Question 5

Is there parking available?

Accepted Answer

There are several Public Car Parks located near to the salon, that operate a Pay-By-Phone system.

·         Highwayman’s Cottage Car Park - 115 Portsmouth Road, Esher KT10 9LG 
·         Berguette Car Park - Claremont Lane, Esher KT10 9DW
·         Civic Centre Car Park - High Street, Esher KT10 9NP

Question 6

What brands do you use?

Accepted Answer

Nude is dedicated to using non-toxic, sustainable hair care products that nurture your hair while caring for the environment.

We are proud to partner with Philip Martin’s, a brand renowned for its commitment to combining the finest natural and organic ingredients with safe, non-toxic compounds. This unique approach results in high-performance formulations that enhance and improve the overall health and quality of your hair.

Philip Martin’s products are free from Sodium Lauryl Sulfate, PEGs, dyes, plastics, alcohol, Propylene Glycol, and Methyl/Butyl Parabens.

For more information, please visit our Products page. Philip Martin’s products are available to purchase in-salon.

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